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TERMS AND CONDITIONS

GIO FABRICS SDN. BHD.
(NO. 201301025104 & NO. 1054933-W)

This website is owned by GIO FABRICS SDN. BHD. The term ‘Gio Fabrics’ or ‘we’ or ‘our’ refers to the owner of the website which is Gio Fabrics Sdn. Bhd.
The term ‘you’ refers to the user or viewer of this website.

By accessing this Site, ordering Products and/or using the Services, you hereby agree to be legally bound by these Web Terms.
If you do not accept these Web Terms and/or the additional terms, please leave the site and discontinue using our services immediately. Gio Fabrics reserves the right to revise these Terms and Conditions at any time by updating this page without prior notification.

Please read this page every time you enter into this website so that you are aware of any Terms & Conditions changes.

1. ORDER POLICY
- When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.
- By completing your orders, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Gio Fabrics site.
- Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.

2. RETURN, EXCHANGE & REFUND POLICY
- No exchange and return for wrong sizes, colours & materials made by the customer. All sales are final.
- Please read and understand the product information carefully before making a purchase.
- This website contains fabric products which are sold in meters, pairs, mix and match and ready to wear of different materials, sizes, colors and quantities.  There is no refund and exchange due in the event of a customer error. All sales are final.
- If the items are damaged, please inform us by WhatsApp or E-mail first for a refund or exchange . Then you can return your purchase for up to 5 days from the date of purchase. All return items must be returned in ( Unworn, Unaltered, Unwashed, Unironed condition with all tags attached ). You are responsible for the return shipping amount. No returns will be accepted after 5 days.

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 30 days of receiving the returned item. Shipping charges are to be borne by the customer.

Please return your purchase to the following address:

Gio Fabrics Sdn. Bhd, 2nd & 3rd Floor (Globe by Sarah Hughes), 185 Jalan Tuanku Abdul Rahman, 50100, Kuala Lumpur, Malaysia.

* Gio Fabrics Sdn. Bhd. reserves the right to alter this policy at any time.

3. DISCLAIMER
All contents inside the website is for information only. we are not liable for any loss or damage, directly or indirectly whatsoever, loss of data or profit or any other matters which has negative impact to you due to use of this website. Gio Fabrics is not liable for any others issue which is not under our control or beyond our control.

4. ACCEPTANCE ORDER POLICY
Kindly refer to our Terms and Conditions all the time to ensure that you understood and agreed before using our services. if you do not accept these terms and / or the additional terms, please leave the site and discontinue using our services immediately.

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CLEARANCE ITEMS POLICY
All Sale & Clearance items are non-returnable, non-refundable and non-exchangeable. All sales are final once purchase has been made.

RETURN, EXCHANGE AND REFUND POLICY
1. No exchange and return for wrong sizes, colours & materials made by the customer. All sales are final.
2. Please read and understand the product information carefully before making a purchase. This website contains fabric products which are sold in meters, pairs, mix & match ready to wear of different materials, sizes, colours and quantities. There is no refund and exchange due in the event of a customer error. All sales are final.

3. If the items are damaged, please inform us by Whatsapp or E-mail first for a refund or exchange . Then you can return your purchase for up to 5 days from the date of purchase. All return items must be returned in ( Unworn, Unaltered, Unwashed, Unironed condition with all tags attached ). You are responsible for the return shipping amount. No returns will be accepted after 5 days.

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 30 days of receiving the returned item. Shipping charges are to be borne by the customer.

Please return your purchase to the following address:

Gio Fabrics Sdn. Bhd,
(No. 201301025104 & No. 1054933-W)
2nd & 3rd Floor (Globe by Sarah Hughes), 185 Jalan Tuanku Abdul Rahman, 50100, Kuala Lumpur, Malaysia.

Gio Fabrics Sdn. Bhd. reserves the right to alter this policy at any time.

We are always here to help, if you have questions regarding the online order, please email to giofabricskl@gmail.com or whatsapp our customer service team at 03-26022838 and 012-5278058.

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